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AR/Chargeback Recovery Manager

On-Site

New York, NY

Job Description

POSITION SUMMARY

We are seeking a detail-oriented and results-driven Chargeback Recovery Manager to lead our chargeback strategy. This role will manage the AR & Chargeback process to drive measurable chargeback recovery and provide actionable insights to senior leadership. The ideal candidate will have a strong background in retail and wholesale AR dispute and chargeback resolution, knowledge of retail/wholesale operational process, as well as filing and tracking chargeback disputes including reason codes and at-fault designations. Strong financial analysis, reporting, ERP, and cross-functional collaboration within a fast-paced wholesale environment is required.

KEY RESPONSIBILITIES

Chargeback Analysis & Recovery

  • Investigate, validate, dispute, and resolve chargebacks and deductions from major retail and distribution partners.
  • Develop and implement strategies to recover invalid chargebacks and reduce future occurrences.
  • Maintain detailed documentation and audit trails for all chargeback disputes.
  • Partner with Sales, Customer Service, Logistics, and Compliance teams to resolve disputes and improve upstream processes.
  • Act as a liaison between internal operational teams and external retail customers to ensure alignment and resolution.

Reporting & Financial Analysis

  • Track chargeback recovery to ensure positive financial impact.
  • Prepare and present weekly/monthly AR/Chargeback recovery reports to senior management.
  • Analyze trends and root causes of chargebacks to identify process improvements.

Accounts Receivable Support

  • Support Accounting Manager/Controller AR process by leading chargeback analysis and recovery strategy.
  • Monitor aging reports and proactively manage delinquent accounts.
  • Ensure timely and accurate reconciliation of customer accounts.

Senior Management Communication

  • Provide strategic recommendations based on data-driven analysis.
  • Build and maintain strong relationships with key retail partners and internal stakeholders.
  • Represent the company in a professional manner during chargeback negotiations and escalations.

QUALITIFATIONS

  • Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
  • 5+ years of experience in Chargeback recovery and retail financial operations, preferably in wholesale or distribution.
  • Experience with retail chargeback dispute & recovery e.g. reason & fault codes, dispute resolution, compliance.
  • Proficiency in ERP systems (e.g., AMT, NetSuite, SAP, Oracle).
  • Advanced Excel and large data set manipulation skills.
  • Excellent analytical, organizational, and communication skills.
  • Proven ability to work independently and collaboratively in a high-volume, deadline-driven environment.

PREFERRED SKILLS

  • Familiarity with major US retailers’ chargeback policies (e.g., Walmart, Target, Amazon).
  • Experience with EDI transactions and retail portals.
  • Knowledge of inventory and logistics workflows in a wholesale distribution setting.
  • Success leading chargeback dispute & recovery strategies.

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